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# When & how OpenFiskal QR codes appear on printed receipts

This help page explains when and how QR codes (TSE/RSKV) appear on cash register receipts, what you need to do to generate them correctly, and how to reprint original receipts with QR codes if necessary.

###### When does the QR code appear on the receipt?
The QR code appears on every sales receipt. You [***can read here***](https://developer.fiskaly.com/sign-de/receipt-data) what is contained in the DE TSE QR code. It is similar for the AT RKSV code.

| Note: Don't worry if the QR code does not appear on an exchange or return receipt. It is fiscalized and you can check this in the OpenFiskal app by going to “Receipts” → Details. There you will see that the process of creating the exchange or return receipt is signed accordingly.

|| If you want to issue the exchange or return receipt, simply print out the original sales receipt to recreate the sales TSE or RSKV QR code.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/f/4/20f46d1413e89a00/image_t1hlyg.png =211xauto)
###### Summary:
* For receipt type **Sale (cash/card) **and for all payment methods, such as vouchers, the QR code (TSE/RSKV) is included
* **For test purchases (0 EUR)**, provided that the cash register is fiscalized
* **For returns and exchanges - No**

###### Check receipt type:
* QR codes appear **only on sales receipts**.
* For returns, you must reprint the original sales receipt instead (see below).

![](https://storage.crisp.chat/users/helpdesk/website/-/2/0/f/4/20f46d1413e89a00/image_16n0rrl.png =207xauto)

###### How can I get the original receipt with the QR code again?
If, for example, you make a return and the customer wants the sales receipt (including the QR code) again:
1. Search for the original order in Shopify POS.
2. Select “Reprint receipt.”
3. The original receipt should then be printed with all fiscal information (including the QR code).

###### Additional
* For TSE-fiscalized receipts, the QR code contains the following information:
    * Cash register SN
    * TSE signature
    * Transaction number
    * Signature counter & signature
    * Time of creation

||| The information below the QR code (e.g., signature) is mandatory and cannot be edited.

###### Contact & support
If you have any questions about the QR code display, messages, or TSE setup:
* **OpenFiskal Support**: [https://help.openfiskal.com](https://help.openfiskal.com)